United States Matrix Predictive Dialer

Specifications: * Seamless Predictive Dialing or sequential Preview or Power Dialing increases agent productivity up to 400% over manual dialing by allowing agents to speak with live contacts virtually continuously. * Enhanced IVR (Interactive Voice Response) Integration (Inbound and Outbound) lets contacts navigate easily to find the exact information they need. * Intelligent Call Routing (Business rules for routing of Inbound Calls using DNIS, ANI and DTMF) routes calls to agents most skilled at meeting a particular need, greatly increasing customer satisfaction. * ACD (Automatic Call Distribution) maintains inbound queues after Intelligent Routing has directed the calls to the right group of agents. * Dynamic Call Blending passes both inbound and outbound calls to the next available agent practically eliminating periods of agent inactivity. * Intelligent Call Answering (Screen-Pop) directs the call and caller record show up on the agent screen for faster and better customer service * Call Transfer allows agents to easily transfer calls and the screen pop to any other agent logged onto the system, to any IVR script or campaign, or to any other third party number for confirmation. * Call and Agent Reporting provides real-time reports by agent and/or campaign using industry standard Crystal Reports so you can make adjustments and enhancements as you go.