Zaslon Telecom d.o.o.

1. Introduction

ZASLON TELECOM - Information Technology, Ltd. is one of Slovenian leading companies in the fields of Voice systems, CTI applications and telephony.Company’s activities include research, development, programming, design, implementation and maintenance of CTI applications, Voice systems and Integrated Telephony Systems based on industry standards and open systems architecture. Indirect partnerships with leading vendors (Dialogic, Eletech, Microsoft, etc.) cover wide range of activities, from development and implementation to technical support and training.

1.2 Business Profile

The basic company was founded by independent consultants Erazem B. Pintar and Mitja Trampuž in 1991. In 1995 a spin-off company was diverged, called ZASLON TELECOM. In year 2000 all the activities based on the telephony, CTI and Voice technologies were completely and successfully running by company ZASLON TELECOM. At present ZASLON TELECOM is a privately owned company with limited liability. ZASLON TELECOM personnel count 17 people working in development, sales, service, engineering and administration facility on location Pot na Hreše 5 in Ljubljana. Company's office space totals to 320 square meters and includes fully equipped Internet node centre.

2.Portfolio of Products and Services

The idea behind the selection of products and services offered to customers is to provide comprehensive set of solutions - from “stand alone products” for their Voice, Telecommunications and Voice needs to “integrated CTI products” witch offers solutions to different telecommunications and customer relationship management needs (Call centres, data base customising,). Services such as service design, technical support and on-site maintenance are strongly present in this portfolio.

2.1 Products ZASLON TELECOM is able to develop a service and offer equipment for virtually any requirement:· Voice Systems (IVR, ATX...)· CTI applications (Call centre, Voice Mail, CTI Server & Client...)...

Basically our Software products are divided in two main groups:

Stand alone products:· LR server·Critical IVR

·IVR Integrated CTI products:

·ii7 Suite

·Call Cop

2.2 Services

Our goal at ZASLON TELECOM is to provide services that will cover as many customer’s needs as possible and will span entire life-cycle of a project.

These services include:

·consulting services i.e. services like problem analysis, requirements planning and service design etc.

·installation and initial set-up services i.e. physical installation of hardware and software and establishment of connectivity, verification and testing of operation, documenting etc.· maintenance and support services include comprehensive on-site maintenance with guaranteed response times - an expert will be on customers site within a fixed period to help finding a problem or advising the customer on any matter.· remote service/system management is a service offered to the customers that don’t have their own resources. Services include: status monitoring and gathering of requested statistical information, configuration management, reporting etc.· training – ZASLON TELECOM is running several courses where we prepare our clients for correct use of our products and services prepared for using and offering our products and services. information, configuration management, reporting etc.· training – ZASLON TELECOM is running several courses where we prepare our clients for correct use of our products and services prepared for using and offering our products and services.