we purchased your sweing machine from trichy/dealer since we have good experience with singer performance, still with your brand image i purchased your machine. Just 6 days last, our machine is not working properly, we asked the dealer send a mechanic for one time demo, because no demo happend so far, but they refuesd to do so. Its made us surprise, how could one know about the new machine since he is not familiar with. In such condition we totally disappointed and we need to know what to do. Even the dealer approach very poor it will make bad impact on your product.