Fusion Direct
| About us | Our value proposition to clients is to lower their CRM resource costs by developing an outsourcing relationship with us. Besides just direct human resource costs, clients inherently benefit from the additional monthly cost savings associated with real estate requirements, utilities, taxes, resource recruitment, training, supervision, social security, health benefits, vacation or any other benefits offered to in-house employees. The idea is for you to focus your valuable time on the growth of your core business efficiently and letting us take care of what we do best: Acquiring, retaining and satisfying your customers. Fusion Direct offers four main types of services: Inbound calls, outbound calls, email communication and web chats. Our inbound call services can be used as help desks providing customer services(solving problems), taking and executing orders, or providing callers with required information(e. G. Reseller or outlet locations, etc. ). Our outbound call services conduct marketing surveys and research, set appointments, generate marketing leads, and perform tasks relating to telemarketing and telesales. Our email offering enables our resources to send and receive email communication on your behalf; and the web chat feature is yet another important way that customers can communicate with your organization. We service each client with specific resources that match the skill-set requirements for the nature of work to be performed. Each agent undergoes extensive English Accent and related Business Domain training to effectively handle the job you entrust us with. Fusion Direct seamlessly integrates into your organizational structure, giving you the same benefits as an in-house department in terms of flexibility, walk-in relationship and proactive response, yet significantly reducing your costs and helping you away from focus dilution and day-to-day concern. Extensive reporting protocols are developed, discussed and agreed upon between the client and its designated Account Manager at Fusion Direct to ensure that each side knows what to expect when, and to provide maximum, timely information about the clients account on a dynamic basis. This regular flow of information becomes a key aid in effective business decision-making for the clients marketing strategy and program development. Our corporate headquarters is located in Houston, Texas providing access to diverse business communities in the United States. In addition, through our network of partners, alliances and advisors, we have access to companies in Ireland, the United Kingdom, Australia and the Middle East. Some of our call center system features include: Interactive Voice Response(IVR) Automatic Call Distribution(ACD) Computer Telephony Integration(CTI) Customer Relationship Management(CRM) Inbound/Outbound Services Email Interface Live Chat Real-time Chat Monitor Agent Monitoring Call Recording Call Conferencing Extensive Reporting Statistical Analysis Predictive Dialer Callback Scheduling Telephony Processors PSTN Internet Interfaces for Research Database Integration Fusion Direct professionals have access to Dedicated Bandwidth, Secure Data Communication, High-speed Internet Connection, Video conference and Un-interruptible Power Supply. Each one of our resources is bound by a Non Disclosure Agreement that protects the secrecy of our clients business information. Furthermore, the information and communication on our entire network is protected by world class security protocols that have been implemented with backup and redundancy to ensure no important information is misplaced and that we are never out of touch. |
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| Industry Focus | |
| Products/Services | Inbound calls, outbound calls, email communication and web chats |
| Our Markets | Worldwide |
| No. of Employees | 11 - 50 People |
| Annual Sales Range(USD) | Below US$1 Million |
| Legal Representative(CEO) | Umar Qadri |
