We've tried four times to reach someone by phone during the Irish business hours listed on the message for Glencara. We've emailed twice and have had no response, even when the message said to expect a reply on Monday. We ordered a men's size 9 and women's size 9.5 claddagh ring and got a men's size 9.5 and a women's size 6! We either want the right size ring sent or our money back. Even the rings we got are not good quality. The hands, heart, and crown are fashioned to the ring unevenly.