CURRICULAM VITAE
Madhu Mehra
House No. 734, Near Golden Temple, Nimak Mandi,
Amritsar, Punjab.
Contact No- 099159-50996 E-mail – madhuamr_***
Career Objectives:
To seek a challenging simulating & supportive environment in an organization where I can enhance my skills for the benefits of the organization and for my self. My failures have been my greatest learning experience.
PROFESSIONAL EXPERIENCE
Company Name Designation Time Period
Bharti Telemedia : Bharti Telemedia is leading name in Landline services Backend Coordinator May 2006 to Sep 2008
Instant Marketing Solutions: Agency for Bharti Telemedia for 0 Bucket Collection In Punjab Region Backend Coordinator October 2008 to Till Date
Job Profiles:
Handling Team of collection for Ludhiana circle. Exposure around 1.80 corer per month.
Creation of Customer Data base & MIS for Mgmt. decisions
Training to the team members.
Handling customer queries & escalations related to marketing & collections
Handling work operation of the branch.
Document checking & support to customers & team members.
Coordination with different department to ensure the closer of complaint within the defined SLA’s.
Maintaing & handling waiver related queries.
Telecalling to the high revenue customers who are not paying the bills.
Following up with the executive for the payments which been given to him.
Updating the daily remarks in collection reports.
Achivements:
Best Team member award by Circle manager for solving the operations related problems for April to June Quarter 2007.
Educational Qualification:
B.A from Guru Nanak Dev University (AMRITSAR, 2005)
Computer Skills:
Basic Computer (MS OFFICE)
Knowledge of Internet and Software used in Bharti Telemedia.
Skills and Expertise:
Customer Satisfaction & Relationship Management: Ensuring maximum customer satisfaction by providing pre/post assistance, thereby achieving delivery and quality norms.
Team Management: Ability to Supervising, managing and mentoring a team, there by ensuring optimum performance
Strengths:
Aggressiveness in the work, Punctuality, Laborious, Team Spirit, Moreover Devotion for the task assigned
Personal Information:
Father’s Name Late. Sh. Raman Mehra
Date of Birth 19th February, 1984
Language Proficiency English, Hindi and Punjabi
Date:
Place: (Madhu Mehra)