inquiry to Valudollar

Hi Valudollar CEO, I would like to express my dissatisfaction of service at your causeway point woodlands branch. A few days back i have bought a flat mop cost $5 (orange color). Upon opening up the package, the item is already broken. I am not a clumsy person to break the item however i think the manufacturing and the quality are low and no good. Well fair enough with the shop name. My concern here is the item bought couldnít be used at all. I am fine if the item defect a little or even huge one, a scratch or the material ripped as long as a consumer (I) can use it. But this is not the case and it is so frustrating, really! Not happy with the incident, I just came back from the shop now (to be exact an hour ago-now 2300hr Ė 4 Nov 2010) wanting to exchange the item. I took a box of Kellogs cornflakes ($5.95) on hand, expecting to exchange with the mop. As you know the queue is always long, that is why I was ready with an item to exchange. At the counter, I was explaining the situation but an elder Philipino lady (perhaps a duty manager as she always there handling the situation) says is not possible. She was a little abrupt and wanting to close the case with no ending and probably thinking i am just making up story so as to do the exchanged. She was saying the change policy is within 2 days but I wasnít aware and even not stated or even not being pre-empt at the counter when paying. Should policy has been made known, I would have tried at the shop itself or at home soon after arriving. It was at night and the shop is about to close when I bought the mop. I even told the Philipino lady that I am not asking for a cash back, I just need a replacement of any item of the same value or more (willing to top up even). This is so wasted. While explaining the lady and cashier, they ignored me like nothing happen. After explaining a few times, she called a philipino guy colleague out to help. At this point the lady already took all my receipt. Not sure what are they communicating after a while I saw he came with another flat mop (pink color). He was opening the packet and convinced me that item is fine but at that point I was skeptical because the item is so fragile and any time it will flip like the earlier one. I was showing to him but it seems he wanted me to just take and leave and close the issue as fast. Indirectly he is rude. I knew he is as tired as I am who just came back from work but they are not emphatic towards my issue. I am very busy at work, came all the way after doing OT just to do an exchange with the value I paid. Positively I walked off and hoping I did not have to come back and face this kind again. Went cold storage to get some fruits and when I was at the cashier, I saw the same thing happening at the pink mop like it happened to the orange one. The flip broken and it cannot be used. It was 2205hr and your shop already closed. I told myself to proceed to the shop at least they evidence what I told earlier on that fragile mop and also since they have taken the receipt. They are still inside wrapping up for the day and I just waited for them outside. I can understand they are closing the till/cashier and need a piece of mind. Around 2230, all of them came out and locking the door. That was the time I approached and gently told them my concern. They kept saying it is already closed bla bla blaÖ. And I kept explaining to them how can I use this mop as the top flip broken as the 1st one.. I canít use at all and demand for a change not at once but I will be back tomorrow or soÖ Though very tired, I was willing to wait for them to express my dissatisfaction on overall service rendered. Ohh well they all tired and keep repeating the same script that they have changed for me, the shop already closed bla bla bla just buying time and leave me unattended. As a loyal consumer, i would like to exchange item or do cash back or any other solution that $5 is not out to waste. Appreciate your help & authorization to handle this issue soonest. Hope to hear from you soon on my cellphone @ 98320808 (call or sms) or email at ns_*** Kind regards Nik
Duromark Enterprise
Tengku Amirnudin, since we need to discuss about your product, kindly give me your personal email address and i will send the detail specification of thermoplastic. Awaiting your reply soonest. Thanks & regards, Etty Setiabudi... 2011-03-15 20:46:56
Inam Industries
We want to buy some products from your company, product name, model no. and specification as below: inam scissors i would like to have the prices please... 2011-03-15 20:03:56
Shenzhen Jieling Silicon Gel Product Factory
We want to buy some products from your company, product name, model no. and specification as below:... 2011-03-15 19:33:51
Hobby Lobby Manufacturing
We want to buy some products from your company, product name, model no. and specification as below: The product is a spring product a galvanized white pail number 972232 my fiance and I would like to buy some for our wedding we were thinking only ordering 50 can you please let me know if this is possible. Thank you... 2011-03-15 19:31:32
MGP Group
Dear Andy Hello, Iím Sandy from Golden Harvest in Hong Kong, before are Ms Janet Au and Mr Shayne Trembath to contact with Jeff Burgess. Iím sorry to disturb you that would you please help to provide me the certificate of your company product, seat YH-5701CS which we purchased from you in February 2003? (The MGP job reference: NWYK030303.) I know its long time ago but this certificate is very important for us. Hope you can do me a favour. Million Thanks for your help.... 2011-03-15 19:27:12
Baeco / Brazil Agriculture Exports Co
My company want to buy 12,500mt white refined sugar(INCUMSA 45 Refined) to supply a customer at Dubai Port direct from your refinery. Please send me a POP or, Independent Production Discription on a Proforma Invoice, with a quote for the quantity specified to this address 340 Main Street Suite 856 Worcester, MA 01608 508*** 753 7621 Fax *** *** :... 2011-03-15 19:03:29
Axiscore LLC
I would like to confirm my order status. I purchased your product from GSA online. Please give me any information for my status of the order. If you have any questions, please feel free to contact me. Very respectfully, Taira, Eri NCTSFE LNSC Okinawa DSN: 351-634-7821 COMM: 011-81-96-961-7821 FAX: 315-634-6875 COMM: 011-81-96-961-6875 Information of the purchased items is below: Ultrium Turtle Transport Case Holds 20 U Manufacturer: IMATION Mfr: Part: 42443 Vnd Part: 4244... 2011-03-15 18:56:50
Klaven Chemicals Pte Ltd
Hello, I would like to enquire if you have after perm hair treatment products. It comes in 50 ml packaging and its in the form of foams after shaking the container. The descriptions are as follows : It is a restorative treatment for chemically treated hair. Rebalances ph, repairs and reinforces hairs's natural composition. Infuses proteins and moisture while Lavender Essentials Oils remove chemical residues & smells from the hair. Adds shine and leaves hair soft. Prevents firther oxidation after chem... 2011-03-15 18:34:37
Cixi Santai Chemical Fibre Co., Ltd.
hello , please i wan`t to know what type of fiber (the raw material) you sell? and prices? and how can i contact you easlyfrom the web concering the deal... 2011-03-15 18:19:07
Oscar Winski Company, INC.
We want to buy some products from your company, product name, model no. and specification as below: silicone scrap rubber silicone scrap liquid HTV LSR mould silicone rubber... 2011-03-15 18:15:27
Shaoxing Zhongxin Textile Co., Ltd.
Hello sir, I'm looking for polyester fabric, i'm brazilian and i want know if you work with this product... 2011-03-15 15:26:33
SAP( Super Absorbent Polymer) for diaper
We want to buy some products from your company, product name, model no. and specification as below:... 2011-03-15 15:21:24

Home  Product Directory  Company Database  Sourcing Leads  Sign In  Join Free  RSS  
© 2021 Business Directory, All Rights Reserved.