Hello, my name is Lisa Jacobsen. Approx. a week and half ago I contacted your company at 866-282-4588 to get replacement tent poles for a tent I purchased at Target. My 1st call was returned, they left me a message and asked for my name, address, location and approx date purchased. They also stated "If you are not the orginal order we will have to charge you...". I called and left all my info, I am the orginal owner etc. I asked for a call back to confirm since I am leaving for a camping trip on 08/02/08. that was over a week ago. I have called again multiple times, leaving multiple messages and have not had a single one returned. I could have had my tent poles by now. I am hoping you will respond by e-mail or call 610-746-5734 with a solution. Thanks!