Hello: I purchased a 20 inch wig and received a 14 inch instead and sams beauty refuses to acknowledge the fact that the wig in the box isn’t the 20 inch wig that I purchased. This wig was made out of tracks that are 10-13 inches long. I have pictures of the wig and emails that I sent to sams beauty. I don’t know if it was a packaging mistake I am seeking a solution to this issue that the seller refuses to remedy.