We want to buy some products from your company,
product name, model no. and specification as below:
Eric not sure if Jason Kuo is related or partners with you but the grill I received is labeled from your company. Below is some feedback Jason and I have been sharing.
Could you please reach out to me in this matter.
Thanks
I have communicated with you from the moment the grill came and positive feedback regarding the grill itself and the mesh insert numerous times
I never insulted your supplier just had the issue with the flat plate.
I even offer to pay $20.00 I assumed you were in the US as this would cost maybe $5.00 to ship and even if I paid $25.00 this would be half if you had to pay.
In my previous emails I stated that we had to tried to glue the solid plate as it would not sit flush , I also mentioned several times that the mesh insert fit perfectly! They both get installed the same way.
The glue did not effect the grill as I never mentioned that, nor did I say glue was on the front of the flat plate.
When the flat insert did not sit properly when trying to remove the chrome star some of the clips broke.
We put the mesh plate onto the grill and was a perfect fit and had to use some glue on the back of the chrome star to assure it would not come off.
This is why I was requesting a new mesh plate and chrome star.
No one threatened you Jason, just stating if this could not be resolved this would be our only steps.
Don't get me wrong the grill it self is excellent quality, if we can meet half way I would pay as a courtesy $25.00 for you send another mesh plate and chrome star?
Trust me I never wanted to come to this.
Maybe when you make it back to the US and if your ever in FL or I travel out to California we can go out for coffee and shake hands and put this all behind us.
Either way I wish you all the best health and success.
Respectfully,
Brent Kawiuk
On Aug 19, 2011, at 1:50 AM, Jason K <***gmail.com> wrote:
the flat plate is NOT defected, you need a new installer.
every time i install the plate, there will be one side of the clips that does not go down easy, you have to press it hard with your thumb to get it clip in.
what i see here, your installer did not even try to push it down with some force. since the flat piece does not have any broken clips, you might want to try it yourself.
i just read your first email again, i thought the clips on the star is broken. its not.
so you put the flat piece on, it does not fit so your installer decided to put the star on too even tho the black piece does not fit? also it was glued on?
so the first piece does not fit and you still install the star and then even glued them.
and when you try to remove the star from the flat plate, the star clips broke?
you should have email me when the flat piece does not fit, before you glue it and try to sand it
you are asking me to pay for the parts you say its defected ( maye it is maybe its not) and you glue it and even try to sand it.
the guy who install the grill for you, you should ask him to pay for it, he broke the parts and made a mess with the glue
this is is NOT the seller or the manufacturer's responsiblity
if you had email us when you found out the flat piece is not working, we could have send you another, if both flat piece does not work, then you will know you need a new installer
you can't try what ever you want, and when it does not work, its all seller's fault and we have to pay for everything you messed up.
if your installer got the glue all over the grill too, do i have to send you another grill? if he got glues all over your cars too, do i have to buy you a new car? or pay for new paint?
i could send you another flat plate so you can see if its defected or not, but thats before your install mess up the other parts
oh and i am tired of you threatening me with report to ebay paypal bbb and credit card company, you must be an ebayer for years.
On Thu, Aug 18, 2011 at 7:09 PM, Brent G. Kawiuk <***cfl.rr.com> wrote:
Jason,
Not sure if your ever going to make it back to the US, you're accusing me that it was not installed correctly, I have the flat plate and will send pictures to show no clips were broken and that we even tried to glue it to the grill but it still would not sit flat. (you will see the glue residue on the back of the flat plate to show it was attempted to be glue on but it still would not sit FLUSH against the grill)
If you say we broke the clips then why wouldn't it sit flush when even trying to glue it on?
It's DEFECTIVE and not sitting flush!
If not resolved by Friday via email I'll be contacting Paypal, visa and the BBB.
I will also contact and eBay.
If your at the factory and have a good relationship with them, they should easily replace it!
I'm not asking for a new grill and not even asking for another flat plate as the one I had did not work.
The ball is in your court Jason and after today i'm washing my hands of emailing you and will be requesting a FULL REFUND. through the above agencies.
Best regards,
Brent G. Kawiuk
***
847-722-5229
On Aug 18, 2011, at 2:09 AM, Jason K <***gmail.com> wrote:
HI Brent
I know you dont want to hear this, but the chance the plate is defected is very slim, they all came out the same molding.
I am guessing one side of the clip was not pushed down, you do need to use some force to push down the last clip. once its clipped on, its hard to remove the plate from the grill without breaking it.
you should have taken some photo and show us the defected plate on the grill.
we make no more than 10 bucks on this transaction and now you are asking us to send the star and the plate, which cost at least 55 dollars with shipping.
I am not sure how is the grill now but are you able to send us some photo of the grill with the plate on? and the broken star? I will forward to the manufacturer and see if they can cover it
I am sorry this end up like this but even if the plate is defected, the star should not be broken or even installed.
Thanks
Jason