Good Morning
I live in Kandy and have been trying to get a hot and cold water dipenser repaired for nearly a week.
Despite phone calls directly to the repair man who promises to attend and does not or just puts the phone down, e mails using the American water web page contact mail but no-one bothers to reply and using the Service Cool Line who put me through to the Kandy office when they eventually answer . The Kandy office say will ring the engineer we have had problems with in putting the phone down.
Can someone somewhere get this dispenser repaired it is less than a year old and this is the second time the hot water tap has cracked and leaked hot water.
I certainly will not be recommending American to any of the ex pat community in Kandy the service level and delivery of water service is appalling.
I would appreciate a reply but suppose this will be the same as other e mails and completely ignored by American
Regards